Experience
Content Designer
Content design lead for key client engagements with a focus on customer experience, spearheading workshop planning and facilitation, design strategy, and creation of customer collateral
Leads content design and UX for customer experience prototyping, innovation mock-ups, and key customer presentation deliverables
Partners with executives from internal and customer teams as a strategic pitch and proposal consultant, advocating for brand compliance and strategic storytelling
Manages weekly team reporting, transforming data into compelling narratives that highlight key team accomplishments and drive business opportunities
Kyndryl, New York, NY - February 2024 – Present
Senior Associate (Internal Communications)
Riveron, Atlanta, Georgia - January 2023 – December 2023
Developed and delivered executive-level content strategy with a focus on diversity, equity, and inclusion and human resources
Crafted and distributed 80+ firmwide communications per year, monitoring message effectiveness through Staffbase
Aligned content and voice with business strategy and objectives in partnership with the marketing team, ensuring a cohesive narrative that strengthened the organization's brand identity
Delivered content to drive effective executive rollout of firmwide HR initiatives with strategic messaging tailored to key segments across 1,300+ consultants
Communications Lead (Talent and Diversity, Equity and Inclusion)
Deloitte, Atlanta, Georgia - September 2021 – December 2022
Lead content strategist and editor for C-level executives, authoring principal practice-wide communications reaching over 13,000 practitioners
Drafted and managed content flow for intranet, complying with brand refresh guidelines and promoting internal campaigns and initiatives
Increased efficiency by developing and implementing internal project trackers, streamlining collaboration across internal stakeholders, and ensuring alignment with organizational goals
Collaborated with the IT team to manage target distribution lists of key stakeholders
Marketing Associate
Deloitte, Atlanta, Georgia - March 2021 – August 2021
Generated insightful reports detailing the impact of Deloitte-partnered articles published via The Wall Street Journal, incorporating social media metrics and media mentions
Created the Marketing Excellence Optimization Report for FY22 showcasing firmwide achievements across departments, contributing to the development of the Annual Planning Roadmap
Collaborated with the USI Effectiveness Team on webinar series attendance analysis, identifying participation trends across job functions and sectors
Education
University of Georgia
Athens, Georgia - Magna Cum Laude Honors Graduate
Bachelor of Business Administration in Marketing Bachelor of Arts in Public Relations